De-escalation methods
De-escalation Tips for the Day of the Event
- Remain Calm and Be Observant: Encourage participants to stay aware of their surroundings and avoid direct engagement with hostile individuals.
- Maintain a Supportive Stance: Use calm, open body language. Maintain personal space and use neutral facial expressions and gestures.
- Active Listening: Sometimes, letting a person vent can defuse a situation. Keep the focus on shared concerns rather than disagreements.
